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beccaburns67
New Member

I used a different email to file last year..that’s where my 5 digit number came from. I was rejected once because they said they couldn’t confirm it was me.What do I do.

 
2 Replies
EbonyA
Intuit Alumni

I used a different email to file last year..that’s where my 5 digit number came from. I was rejected once because they said they couldn’t confirm it was me.What do I do.

Hi there!

You will need to log in using the email address and password combination that you used last year. If that email address is no longer valid then you will need to edit your account information and update it with your new email address. To do so, please follow the steps below:

     1. Sign in to your TurboTax Online account.
     2. Select Intuit Account from the lower left corner.
     3.This will take you to an Account Settings screen.
     4. Click Edit at the right of the E-mail address line.
     5. Enter your new email address and confirm it.
     6.Enter your password.
     7.Click Save, and you're done.

Hope this

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EbonyA
Intuit Alumni

I used a different email to file last year..that’s where my 5 digit number came from. I was rejected once because they said they couldn’t confirm it was me.What do I do.

Hope this helps...
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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