I use the Turbo tax primer. It goes well with doing the Federal tax return. But, it fails going to the state tax return. Do anyone has the same bug happening?

gjianmin2017 · ‎March 29, 2020

KarenM90 · ‎March 29, 2020

If you are not able to go on to your state return, please try logging out, clearing cookies on your browser or try a different browser, and log back in.

Here is a link that will help you to clear cookies on your browser: Clearing Cookies on my Browser

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gjianmin2017 · ‎April 1, 2020

Hi

No, it is not solved. Could any body contact me?

It is a bug! Could you ask your IT help me?

Regards

Jianmin

JulieS · ‎April 1, 2020

Please use the link below to contact TurboTax support.

Click here for contact information.

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I use the Turbo tax primer. It goes well with doing the Federal tax return. But, it fails going to the state tax return. Do anyone has the same bug happening?