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williamheit
New Member

I updated my account; always get TurboTax premier! Don't see my 2017 ready for download? Also I want automatic renewal like I always have? [remove email]

 
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DoninGA
Level 15

I updated my account; always get TurboTax premier! Don't see my 2017 ready for download? Also I want automatic renewal like I always have? [remove email]

If you just updated your Advantage account then that will be for the 2018 tax year, not for 2017.  You would need to purchase one of the 2017 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a download then use this website to sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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1 Reply
DoninGA
Level 15

I updated my account; always get TurboTax premier! Don't see my 2017 ready for download? Also I want automatic renewal like I always have? [remove email]

If you just updated your Advantage account then that will be for the 2018 tax year, not for 2017.  You would need to purchase one of the 2017 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a download then use this website to sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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