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I started my 2024 return but now it won't open. It says the file was started under another account. Showing error message 70001. Any suggestions?

 
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CatinaT1
Employee Tax Expert

I started my 2024 return but now it won't open. It says the file was started under another account. Showing error message 70001. Any suggestions?

Error 70001 occurs when you have two instances of TurboTax running.  In order to correct this error, you may need to manually uninstall and reinstall TurboTax.  If doing that does not assist, please follow the steps in this link to troubleshoot the issue.

 

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