I started in Deluxe, upgraded to Premier, but Deluxe keeps loading up; what's wrong

[Critter-3]

Are you using the online or downloaded version ?   

[gmceburns]

I'm using the download version. I uninstalled Deluxe and downloaded Premier, but when I open shutdown my laptop and open up TT, Deluxe comes up. It doesn't ask for the new (ie, Premier) license code, which I think is the problem.

Thanks for your help.

[Carl]

If you're not being asked for a license code, then you're not starting up Premier. You're starting up Deluxe. I suggest you uninstall the program again *and* delete the icon from your desktop, as well as from your start menu if the uninstaller doesn't do that for you. Then install Premier.

[Dancarmo]

I uninstalled, rebooted, deleted all Install EXE files for Delux - bought and downloaded Premier and it keeps going to Delux - all icons deleted, cache cleared, you name it....WTH guys, Intuit is 3rd world code, you should be embarrassed!!

[VolvoGirl · Accepted solution]

@Dancarmo   Here's how to activate a different version. There is a way to have 2 licenses. You don't need to install the second version just enter the License Code. Under Help - Switch Product - Activate new product. Don't know what that will do or what benefit you will get. It won't allow you to efile more than 5 or get a different free state program download. 

But you only needed to buy 1 version. The Desktop program can do unlimited returns and efile 5 for free. And All the Desktop programs have the same forms. You just get more help and guidance in the higher versions.

[xmasbaby0 · Accepted solution]

And....it sounds like you are going through al kinds of unnecessary aggravation by trying to un-install Deluxe and then install Premier.  All you really need to do is upgrade desktop Deluxe to desktop Premier and pay the difference between the price for Deluxe and Premier.   

I have a Mac, so I can tell you how to upgrade on a Mac.   It will be similar on Windows. With your program open, go to the top of the TT screen. Look for a little icon with an arrow surrounded by a green circle---that is the "Upgrade" button.  Click it to upgrade from Deluxe to Premier.