I started a return online and hate it. I already paid the fee, so it won't let me clear all and import from last year's desktop version. I just want the desktop versio

jlbiondi · ‎April 12, 2022

How can I just upgrade (pay the difference) to the desktop version?

xmasbaby0 · ‎April 12, 2022

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

jlbiondi · ‎April 12, 2022

Thanks. These instructions actually came up earlier when I did a search, but they do not seem to get around the problem of the payment. I should only have to pay the difference in price, not have to purchase the download at full price after purchasing the online version.

xmasbaby0 · ‎April 12, 2022

Did you already pay for online?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

jlbiondi · ‎April 12, 2022

Yes, aIready paid for online version. I have the option to upgrade to a higher online version, but not to the desktop version.

CarissaM · ‎April 13, 2022

It would be best to follow the instructions here to contact us by phone support to better assist you. @jlbiondi

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I started a return online and hate it. I already paid the fee, so it won't let me clear all and import from last year's desktop version. I just want the desktop versio