I had the same issue. I spoke to billing support for 1.5+ hours and they tried to help me but then the subtotal went up to $203 with an add for $44 to use my refund to pay the state. so now it looked like $247. +++
I had paid for a desktop version and was lead here with the promotion of a $0 fee for state filing. Costco Premier turbo tax was $65.99. so now add that to the potential $247 ='s $313. I was upset for the hours spent filing and the last screen saying pay or remove the online file. (Not allowing a download for my time)
A 2nd call today for 1 hour:19 min. resulted in the decline refund team telling me to switch to desktop and re-input this years info. I said I had been offered a couple promo codes and would like to see if they would work before i gave up my 4.5 hrs filing+ 1.5hrs customer support + this 1.3 hr refund call. It worked out and i did not have to pay anything additional other than my desktop version. So, thank you for that, but this was a hard road to travel to save $25 on a state tax filing discount. Next year will be desktop again. not going through this again.
good luck to you. you may have to call a couple times to get the correct person who can help you. it is a crapshoot. Just like going to the DMV with questions.
