Why is it such a pain to get logged in to my account from turbo tax?

[carmatdaw]

When I tried to pay for audit protection, I couldn't remember my password soI needed to reset my password.  So I had Turbo Tax send me a reset link from within the application.  I got the e-mail with the reset link, went through the reset process and then the website took me to a page that told me that my payment didn't go through, which is confusing because I hadn't authorized a payment yet, I was just trying to get my password reset so I could log into the account and then enter the infomation about payment.  After that I went back to the Turbo Tax application and tried to log in again and still couldn't log in.   I know I was typing the right password because I cut and pasted from another application.  I went through the process a couple more times trying to be doubly and triply careful about each step, each time failing to be able to log into my account.  Then I got a message that my account is locked for 15 minutes.  This is extremely lame.  I've never had some much trouble and confusion with any other online account.

[AdamLO]

I recommend contacting a live representative for this:

https://ttlc.intuit.com/replies/3300041