I received an email that said I was supposed to get 50% off but when I submitted my return, I noticed that it wasn't applied.

[kimgre36]

referring to the fee

[GabiU]

Be on the lookout for an email from me. 

[lbstylle]

TurboTaxGabi:
Same here, I didn't get 50% off

[mesquitebean]

A lot of people are reporting problems with that email and the 25% discount (or in some cases a 50% discount.)  

NOTE:  We're trying to verify that it's an official offer emailed by TurboTax, but it has not been verified yet by the Moderators in this user community forum.  So it's not completely clear yet what all is going on.

In any case, you should phone in and speak to TurboTax Customer Support to report the problem and let them deal with it.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041

[sealypuffs]

Where’s the phone #?

[mesquitebean]

Open up that FAQ above and it displays the phone number when you click on "TurboTax Online."

Or wait and see if a Moderator responds to you here like they did to the first user above.