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I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

 
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6 Replies
CarissaM
Expert Alumni

I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

Please follow the steps below exactly to have the discount applied before you complete payment, also make sure to redeem the promotional offer during the valid period: 

  1. Log out of TurboTax.
  2. Go to the promotional email in your email inbox
  3. Click on the Sign In link in the email. Important: you MUST click on the link in the email in order to get the Federal Fee discount of 50%.
  4. Sign in to the account that the email link provided
  5. If you never started your return choose a TurboTax product that is right for you. Make sure not to navigate anywhere else then choose a product to continue. If you do you will lose the offer, please repeat steps 1 - 4 to reset the offer code.
  6. If you are returning to finish your return click "Take me to my Return". Make sure not to navigate anywhere else, please only click "Take Me to My Return." If you navigate away from "Take Me to My Return" you will lose the offer. Please follow steps 1 - 4 if you navigate away from "Take me to my Return."
  7. Once in your return click the File tab.
  8. Click Start to review your order.
  9. The discount will be applied to the federal portion of your return, the old price will be slashed out and the new one will be presented.
  10. Complete the payment in TurboTax and file by the promotional date requirement.

If these steps don't work, please clear your cookies and cache on your browser, then try again.

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I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

I'm really angry about this. I didn't see your response and figured I wasn't going far enough in the process. I exited and re-entered using the link in the e-mail 3 times to be sure. It charged the full amount. I will refute the charge with my credit card company, not complete my taxes on TurboTax, and take my business elsewhere. I've used the product for 10+ years.
CarissaM
Expert Alumni

I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

You may try contacting TurboTax via phone by following the instructions below.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>
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I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

They were of no help. Claimed they are "very strict" about discounts and that it's essentially my fault for not getting the discount.
CarissaM
Expert Alumni

I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

@taxtimehater155 You will be reached out to tomorrow once the team comes in. Hope this helps you 🙂
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GabiU
Moderator

I received an e-mail saying that Turbo Tax Deluxe was 50% off until 3/26/19. As I'm trying to add it, it wants to charge me the full $59.99 price.

Be on the lookout for an email from me. 

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