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I receive the message "Looks like we've run into an error" whenever I try to run the 2024 Desktop app

I have attaempted to troubleshoot by taking the following actions:

-Uninstalled the Turbotax 2019 Desktop App

-Uninstalled and Reinstalled the app multiple times from my computer as well as using the feature that pops up when I double click the initial download file.

-Restarted my computer in between downloads and relaunch attempts.

-Installed the Super Patch updates for the 2024. 

-Ran the windows program compatibility troubleshooter.

-Confirmed Microsoft .NET framework is updated.

-Confirmed my Windows 11 is updated

-Confirmed I have enough space on my computer

 

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1 Reply
RachelW33
Employee Tax Expert

I receive the message "Looks like we've run into an error" whenever I try to run the 2024 Desktop app

Please see this Help Article for some additional troubleshooting tips to try:  Troubleshoot TurboTax Desktop for Windows issues.

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