I purchased TurboTax online and used the download option. After downloading and installing, I am unable to open the software. How do I request a CD instead?
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    john-shan83
    New Member
    posted
    ‎June 3, 2019 12:11 PM
    last updated ‎June 03, 2019 12:11 PM

    I purchased TurboTax online and used the download option. After downloading and installing, I am unable to open the software. How do I request a CD instead?

     
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    LisaJLO
    New Member
    ‎June 3, 2019 12:11 PM

    I purchased TurboTax online and used the download option. After downloading and installing, I am unable to open the software. How do I request a CD instead?

    Since you have already paid for the Online version, you can contact Product Support and a representative will be able to credit the cost of that purchase towards your CD/Download version. You can switch from Online to CD/Download version using the instructions in this FAQ: (TurboTax contact instructions are below)

    https://ttlc.intuit.com/replies/3302260

    https://ttlc.intuit.com/replies/3300041

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