I purchased TurboTax online and used the download option. After downloading and installing, I am unable to open the software. How do I request a CD instead?

[LisaJLO]

Since you have already paid for the Online version, you can contact Product Support and a representative will be able to credit the cost of that purchase towards your CD/Download version. You can switch from Online to CD/Download version using the instructions in this FAQ: (TurboTax contact instructions are below)

https://ttlc.intuit.com/replies/3302260

https://ttlc.intuit.com/replies/3300041