I purchased turbotax home & business from costco and my mac operating system will not allow the application to function. Can I use turbotax online to submit?

[VolvoGirl]

Sorry your Mac is too old.  You will have to use the Online version.
Mac System Requirements     
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  Or try to upgrade your Mac or find another computer to install it on.  The CD has both Windows and Mac programs on it.

Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact

They might give you a service code to use the online version.

[SweetieJean]

You have to return the CD to Costco to get a refund.

[Sharmaine]

The following Turbo Tax FAQs will provide system requirements for the MAC software and troubleshooting steps.  You can prepare your return online. Visit our website and choose a product to use.

https://turbotax.intuit.com/personal-taxes/online/


Minimum System Requirements for TurboTax Mac Software
https://ttlc.intuit.com/replies/3299949

How do I install the TurboTax software for Mac?
https://ttlc.intuit.com/replies/3302053