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I purchased turbotax from Costco, entered the key, could not use the desktop version, and now being told I need to pay $139 for the online version.

 
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I purchased turbotax from Costco, entered the key, could not use the desktop version, and now being told I need to pay $139 for the online version.

2025 Migration to Online Offer

TurboTax Desktop to Online Migration Offer Terms (Tax Year 2025)

 

I’ve found this…….

If you do decide to accept that offer to switch from your desktop product to an Online return, you have to do it through that link you will see on the desktop installation screen.   That's how it knows to give you the $0 online offer.   If you do that, then once you start your online return, in the top left corner it should say Do It Yourself Premium.  And in the top right corner you can verify you are being charged $0 this way:  You can click on the shopping cart icon, and a popup should show that you are being charged $0.   I would check that $0 fee periodically as you prepare your return to be sure.

 

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

 

If you used the Desktop program before you may notice several differences and not like the online version.  It has less features and no Forms Mode.  You can only do 1 return per account.    Your return is only saved online so be sure to save both the .tax2025 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

I purchased turbotax from Costco, entered the key, could not use the desktop version, and now being told I need to pay $139 for the online version.

The free migration offer at that first linked FAQ above says it expired April 16.   Unless TurboTax has extended it, I don't know what online offer one gets now when trying to install the desktop version that doesn't meet system requirements.  Is that how you ended up in Online TurboTax?   

 

If you've already finished your 2025 online return, and it's trying to charge you when you get ready to file, you may wish to speak to TurboTax Customer Support, and tell them what happened and that you purchased a desktop license.   You "might" get lucky. and they might agree to let you finish filing in the Online product by using a service code.   If not, they may offer some other solution for you. 

 

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