in Education
You'll need to sign in or create an account to connect with an expert.
i am actually doing the desktop version and i get the following messages while installing, and then after finally able to install the version 2024 i get the last message when launching the program
Ok, I would call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
looks like so far i was able to solve my issue, very painful process
Please let me know how you were able to overcome this issue? I have tried all steps that TurboTax tech support provided, and nothing worked. I even uninstalled and reinstalled. I'm sure it was an update of some sort, because it worked earlier in the week.
Same here. Been using TT for at least 9 years, but now get the same stupid message. Looking at "active tasks" list, it doesn't seem to be closing, even after rebooting - there are rows and rows of TT tasks active. Maybe they think you should be on Windows 11? Customer service has no idea what the problem is - all Intuit wants is your money.
are you getting the same error messages?
Exactly the same :
"Looks like we’ve run into an error.
We’re sorry but we need to close TurboTax." etc, etc.
I tried calling Intuit helpline, spoke to a very nice lady who had no idea what the problem was: "it works on Windows 11" - Duh!
I'm guessing their tech guys are all on Windows 11 and assume everyone else is, except Win 11 needs a computer upgrade to work, and I ain't gonna do it.
I get the same error message, even after talking with four Intuit TurboTax representatives. I am very frustrated. I'll contact Customer Service again, for the fifth time, to see if I can finally launch TurboTax Premier 2024 successfully.
Sometimes, opening as Admin may help open the program.
Another possibility is that you may need to run manual updates. Here is an Article describing the process.
Hi - Many users, including myself, had the exact same problem. The following solution resolves the problem. Go to Microsoft's website and upload the following software: "Latest Microsoft Visual C++ Redistributable Version". Once you're at that software update section, they offer 3 links to choose from. I chose the 3rd one which is the "X64" architecture link. Since my computer already had the latest version, Microsoft gave me 2 options. To "Repair" or "Uninstall". I chose "Repair". Do that. After a few seconds, you will be prompted to "Restart" your computer. Do that. Once your computer is up and running, your Turbo Tax issue should now be resolved. This solution fixed my problem. Good luck.
This year's version is a turd. 6 hours of trying to get this piece of crap operating. It does not interface with Microsoft Edge at all
How do you turn off these f'n badge pop ups? Who cares? How does having these pathetic badges help anyone?
Don't know how you determined the issue was with the Microsoft Visual C++ but I followed your advise and it did indeed resolve the problem. Thank you for sharing your expertise. By the way, Intuit did not respond to my request for help.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
wqtclaire
New Member
in Education
AL MURA
New Member
jgn
Returning Member
Pmichae5
New Member
FlyingPandas
New Member