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redaccent
Returning Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

I purchased turbotax 2024, Downloaded, and installed it but having issues opening the program. I keep getting the following message: "TurboTax error"..."Looks like we've run into an error"
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14 Replies
CatinaT1
Employee Tax Expert

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Have you tried closing TurboTax and clearing your Cache and Cookies if you are using TurboTax Online.  You could also try a different browser.

 

 

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redaccent
Returning Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

i am actually doing the desktop version and i get the following messages while installing,  and then after finally able to install the version 2024 i get the last message when launching the programCapture.JPGCapture 1.JPG

CatinaT1
Employee Tax Expert

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Ok, I would call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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redaccent
Returning Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

looks like so far i was able to solve my issue, very painful process

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Please let me know how you were able to overcome this issue? I have tried all steps that TurboTax tech support provided, and nothing worked. I even uninstalled and reinstalled. I'm sure it was an update of some sort, because it worked earlier in the week.

 

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Same here.  Been using TT for at least 9 years, but now get the same stupid message.  Looking at "active tasks" list, it doesn't seem to be closing, even after rebooting - there are rows and rows of TT tasks active.  Maybe they think you should be on Windows 11?  Customer service has no idea what the problem is - all Intuit wants is your money.

redaccent
Returning Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

are you getting the same error messages?

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Exactly the same :

"Looks like we’ve run into an error.

We’re sorry but we need to close TurboTax." etc, etc.
I tried calling Intuit helpline, spoke to a very nice lady who had no idea what the problem was: "it works on Windows 11" - Duh!
I'm guessing their tech guys are all on Windows 11 and assume everyone else is, except Win 11 needs a computer upgrade to work, and I ain't gonna do it.

cjherf
New Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

I get the same error message, even after talking with four Intuit TurboTax representatives. I am very frustrated. I'll contact Customer Service again, for the fifth time, to see if I can finally launch TurboTax Premier 2024 successfully.

KristinaK
Employee Tax Expert

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Sometimes, opening as Admin may help open the program.  

Another possibility is that you may need to run manual updates. Here is an Article describing the process. 

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DR777
New Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Hi - Many users, including myself, had the exact same problem.  The following solution resolves the problem.  Go to Microsoft's website and upload the following software: "Latest Microsoft Visual C++ Redistributable Version".   Once you're at that software update section, they offer 3 links to choose from.  I chose the 3rd one which is the "X64" architecture link.  Since my computer already had the latest version, Microsoft gave me 2 options.  To "Repair" or "Uninstall".  I chose "Repair".  Do that.  After a few seconds, you will be prompted to "Restart" your computer.  Do that.  Once your computer is up and running, your Turbo Tax issue should now be resolved.  This solution fixed my problem.  Good luck.   

Pedro618
New Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

This year's version is a turd. 6 hours of trying to get this piece of crap operating. It does not interface with Microsoft Edge at all 

Pedro618
New Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

How do you turn off these f'n badge pop ups? Who cares?  How does having these pathetic badges help anyone? 

DHarris71
New Member

I purchased turbotax 2024, Downloaded, and installed it but having issues oppening the program

Don't know how you determined the issue was with the Microsoft Visual C++ but I followed your advise and it did indeed resolve the problem.  Thank you for sharing your expertise.  By the way, Intuit did not respond to my request for help.

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