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I purchased turbo tax on 02/18/2018 on-line and have confirmation page and no turbo tax on my computer--where do I go for help?

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I purchased turbo tax on 02/18/2018 on-line and have confirmation page and no turbo tax on my computer--where do I go for help?

If you purchased one of the desktop CD or Download editions then use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order is for a download then sign onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Contact TurboTax support for any billing or shipping issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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I purchased turbo tax on 02/18/2018 on-line and have confirmation page and no turbo tax on my computer--where do I go for help?

If you purchased one of the desktop CD or Download editions then use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order is for a download then sign onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Contact TurboTax support for any billing or shipping issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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