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wardbuck1
New Member

I purchased Turbo Tax Deluxe. I have Windows 10 so I had to use online. It only allows 1 and I paid for 5. What can I do?

 
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2 Replies
M-MTax
Level 15

I purchased Turbo Tax Deluxe. I have Windows 10 so I had to use online. It only allows 1 and I paid for 5. What can I do?

What can I do?

 

Not much. You can try contacting Support to see if they can help but the online versions only allow one return per purchase, not unlimited like the desktop versions with 5 free federal e-files.

I purchased Turbo Tax Deluxe. I have Windows 10 so I had to use online. It only allows 1 and I paid for 5. What can I do?

Sorry--- you misunderstood the offer to switch to online instead of using the desktop software.  You do not get those five federal e-files with online.  The amount you paid for desktop download was likely very close to the fee for one federal  (Deluxe $49 ) and one state ($39) using online----which is the "trade" you made.

 

 

 With online, you get one federal e-file and the state return that goes with it.    If you have more returns to prepare for other family members, etc., you pay the fee for each one at the current rate for online.  With online there are separate fees for federal and state.   

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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