I purchased Turbo Tax 2018 back in November 2018 via the auto renewal but I cannot download. Turbo Tax 2018 download does not show up on my downloads page.

[brbcl5]

I received an email with the link to my order and my credit card was billed in November for the Deluxe version.   How can I get my download?

TURBOTAX ADVANTAGE DELUXE TAX YEAR 2018 WIN DOWNLOAD

Thank you.

[DoninGA]

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.  

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax