I purchased TTPremiere at sams on cd which i downloaded to my PC. I want to download to a laptop. It says its says that its my account but it;s not there

[TerukoL]

Please click Troubleshoot TurboTax for Windows downloading issues if you can't download your TurboTax for Windows program. 

You can download your software directly from TurboTax.

1. Go to InstallTurboTax.com.

2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)

3. Enter your license code in the pop up window.

   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

4. Select your operating system, and select Get Download.

5. Download your software and install.

   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more. 

[VolvoGirl · Accepted solution]

Did you first install it from the CD?  

There is a problem if you first installed the CD.  It doesn't connect you to an account you can find.  You have to call in and ask for the download and a new License Code.  Hopefully you get a customer service person who know about it.

This guy explained it good

https://ttlc.intuit.com/community/taxes/discussion/cannot-reinstall-download-cd-product-on-second-co...

[willdp]

Thank you, that's exactly what the help desk did for me.