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jfichthorn
New Member

I purchased TT on CD with a License code. I was not asked for the code when I downloaded TT, I do not have a CD player. The return is finished, but iI can't enter code,

 
3 Replies
DoninGA
Level 15

I purchased TT on CD with a License code. I was not asked for the code when I downloaded TT, I do not have a CD player. The return is finished, but iI can't enter code,

See this TurboTax support FAQ for how to proceed when you do not have a CD drive on your PC - https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

VolvoGirl
Level 15

I purchased TT on CD with a License code. I was not asked for the code when I downloaded TT, I do not have a CD player. The return is finished, but iI can't enter code,

If you never entered the License Code it sounds like you may have used the Online web version instead of your desktop program.  Is it asking you to pay?

 

How to install Turbo Tax if you can't use the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

 

Do you get to this page? (when you type in InstallTurboTax.com)
https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads

 

Do not click on the bottom link to Switch to TurboTax Online. That takes you to the Online web versions and not your Desktop download.

 

 

Was there a black menu bar down the left side?  That is the Online version.  If you did accidentally use the Online version you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

 

To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...


After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

 

jfichthorn
New Member

I purchased TT on CD with a License code. I was not asked for the code when I downloaded TT, I do not have a CD player. The return is finished, but iI can't enter code,

I believe that is what happened. I did not realize at the time that the online version was different than desktop version. My old laptop had a CD drive but not my new one.

 

I will have to load the desktop version. Then I will try to transfer the files over. 

 

Thank you for your assistance. 

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