I purchased the Turbo Tax . home &ave Business the license code but the program always wants me to bye the product again. [PII Removed] xxx-xxx-xxxx

[CassLO]

For assistance with this, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

[VolvoGirl]

Are you accidentally in the Online version instead of your program?  Did you get the program installed ok?  Or what is it charging you for?  There is a 24.99 fee to efile a state return from the Desktop program.

Sorry you can't apply the Desktop CD/Download program purchase to the Online version.  They are separate prices and work different.

You need to install the program on your computer and move your online return to the Desktop program.  To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).