I purchased Home & Business, do not have a CD-ROM drive, created an account, and no where is there a place to enter the license code, just options to purchase it.

gailchow · ‎April 1, 2020

HelenC12 · ‎April 1, 2020

You can download your software directly from TurboTax.

Go to InstallTurboTax.com.
Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
Enter your license code in the pop up window.
- It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip.
Select your operating system, and select Get Download.
Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac .

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gailchow · ‎April 4, 2020

No pop up window appears, just a menu of purchases from which to choose.

JohnB5677 · ‎April 6, 2020

Sometimes it's best to talk to someone

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

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