I purchased and installed Turbo tax 2024 in 2024

[Arneschonberger1]

I got an extension until October. Now the file will not come up and the program I when I signed is showing 'free edition" I entered a lot of information on the disk version this laptop. Now the online version does not ask to open my partial return I worked on!

[mesquitebean]

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@Arneschonberger1 wrote:  I purchased and installed TurboTax 2024 in 2024.
I got an extension until October. Now the file will not come up and the program I when I signed is showing 'free edition" I entered a lot of information on the disk version this laptop. Now the online version does not ask to open my partial return I worked on!

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It sounds like you have logged into Online TurboTax by mistake instead of using your desktop software.   If you installed 2024 software and were using the desktop version of 2024 TurboTax, that has nothing to do with Online TurboTax and doesn't use a browser.  If you began a desktop return, then you need to go back to the desktop software to work on your already-started desktop return.   Are you able to launch your desktop program?