I purchased a software online but I'm not able to download anything on my work computer and therefore I would like to know if I can connect online with what I have. Help

gabriela-zbrankova · ‎March 19, 2025

xmasbaby0 · ‎March 19, 2025

If you are asking to pay for online TurboTax using the license key for the desktop download--no, you cannot do that. If you do not own or have access to a full PC or Mac on which you can use the download then seek a refund for the download and pay the fees to use online TurboTax.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I purchased a software online but I'm not able to download anything on my work computer and therefore I would like to know if I can connect online with what I have. Help