I purchased a second state with my 2015 turbo tax. I migrated to a new PC and how do I download the second state?

[DoninGA]

Is the state in your download account - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>

[lee-carter]

It is not but I know it was purchased.

[DoninGA]

Use this website to check your orders and purchases - <a rel="nofollow" target="_blank" href="http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp">http://turbotax.intuit.com/commerce...>

[lee-carter]

Actually it shows up under order status (using the correct credit card number).  It does not show a way to download it.  Delivery Method is empty and Status is Available.  It appears the only clickable link is "Request Refund".

[DoninGA · Accepted solution]

Contact TurboTax support and speak to a support agent to get the state program made available so you can download it to the desktop program.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.