I puchased turbotax through amazon CD version; i cannot download my NY state software which came with my puchase

[shhknock]

I puchased 2016 Turbotax Federal and State through Amazon.com.
I received the CD and loaded it.
I was able to to my federal taxes but cannot file and cannot download my state software.
Tried MANY MANY times.

[Critter · Accepted solution]

Contact TurboTax Customer Support for assistance in this situation.

Go to https://support.turbotax.intuit.com/contact/
>> Choose the product platform you are using.
>> Ask a question or keywords without quotes, and Submit.
>> On next page, skip the suggested articles if they don't help.
>> Scroll down, and you should be able to enter the Support module to get a phone

[shhknock]

It appears that many people have this problem of "looping state download". I am on a list for help.