Actually, you don't have to efile your New York tax return if the software doesn't support.
Therefore, if you are having trouble e-filing, you can still print and mail.
Here are the mailing addresses:
If you are NOT including a payment, mail your return
to:
STATE
PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001
If you ARE including a payment (check or money order), mail
your return (including Form IT-201-V) to:
STATE
PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555