I placed an order with the promotion letting me file both federal and state tax returns for free. But after that, I found filing for state tax returns was not free.

[jrkkai99]

How can I reach out to TurboTax for refunds?

[DoninGA]

If you are using the TurboTax online web based editions, there is no e-file charge for either the federal or state tax returns.  The TurboTax account fees are for the use of the software.

Only the TurboTax Fee online edition with a state program is without cost.

However, The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you are using the TurboTax desktop software installed on your personal computer, you receive one free state program download.  There is a $25 fee for each state tax return e-filed when using the desktop editions.  This fee can be avoided by printing and mailing the state tax return.

[VolvoGirl]

Is your computer too old so you couldn't install the Desktop program?  If you are trying to use the Desktop to Online offer it is good for both federal and 1 state return.   But I think you have to access it a special way.

Turbo Tax Desktop to Online Offer
https://ttlc.intuit.com/turbotax-support/en-us/help-article/marketing/ty25-ttd-direct-offer/L0aUgksJ...
"Offer includes one Tax Year 2025 federal return and one state tax return filed using the TurboTax Online"