I paid my federal income tax due on April 6th and it was accepted. I was charged the full amount again on April 15th so I have paid twice. How do I get a refund?

[CatinaT1]

You will need to contact the IRS for information. It might be easiest to set up an account with them.

IRS Individual Online Account  

• Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
• With an IRS Individual Online Account, people can:
• View balance owed, payment history and schedule payments.
• Cancel scheduled payments.
• Get transcripts.
• View or create payment plans.
• See digital copies of some IRS notices.
• View key data from their most recently filed tax return, including adjusted gross income.
• Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
• View, approve and electronically sign power of attorney and tax information authorizations from their tax professional. 

[rjs]

Were there actually two withdrawals from your bank account? Check your bank account records or statement. How did you pay on April 6? Filing your tax return with direct debit is not the same as actually paying.

[twh11471]

Yes.  I had a balance due when I completed my return in February and I "thought" I set it up to pay by April 15th.   I had the funds available and made a direct pay through the IRS  website on April 6th.  I thought that was it.  I was surprised to see that, via efile, the funds were deducted a second time from the account.  As on now, on the irs.gov site, the efile amount shows a pending.  However, the funds are gone from my account.

[MonikaK1]

To get back duplicate payments (one from IRS online, one from TurboTax), cancel the payment scheduled for a later date immediately via IRS e-file Payment Services at 1-888-353-4537 (call 7-10 days after acceptance). 

If both payments have already processed, the IRS typically detects this and returns one payment. Keep checking your IRS online account or set one up if you haven't already. If you see one payment posted for your tax liability and don't receive a refund of the other payment, you can file Form 3911, Taxpayer Statement Regarding Refund, online by using an IRS online account.  

When you are about to e-file your return with TurboTax, and you have already made payment directly to the IRS online, indicate in the File section of TurboTax that you are paying separately rather than giving direct debit information so that the payment won't be deducted a second time.

@twh11471