I paid for the return even though I qualify for the free edition, can I get it back or cancel it?

[mxcbrk]

I didn't realize there was a free edition that I qualify for and paid for it. After, I found out about the free edition. Is there a way to get my money back, or cancel the filing and apply again?

[DoninGA]

Before you paid and filed the tax return, in the File section of the program on Step 1, you were shown an Order Summary for your TurboTax account with the amounts indicated.  If you did not agree with the Order Summary presented you should have not paid for the account.

Once the tax return has been completed and filed using the Online editions there is not a refund for the TurboTax online account fees.

[mxcbrk]

Thanks for the answer, but I did not see the option for the free edition in the beginning it only showed a paid version and I didn't know that I qualified for a free edition. Can I not do anything about this because I found out about it after I filed. They should show that option before. Also, how can I contact someone about this?

[DoninGA]

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@mxcbrk wrote:

Thanks for the answer, but I did not see the option for the free edition in the beginning it only showed a paid version and I didn't know that I qualified for a free edition. Can I not do anything about this because I found out about it after I filed. They should show that option before. Also, how can I contact someone about this?

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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax