It's possible that after paying, a person may not have proceeded to the very end to actually transmit the return, or an efiled return could have been rejected. Or if you chose to print and mail the return rather than efiling, did you physically print, sign, date, and mail the return? TurboTax does not mail it for you.
The steps below will tell you how and where to look in your online account to see what the status of the 2024 return is. Once you find the 2024 return, does it say accepted, rejected, printed, started, or something else?
How to find the 2024 online return depends on whether or not you have started a 2025 online return.
Sign in to your account. What you see next depends on whether or not you have already started a 2025 return in that account. If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account. If you haven't yet started a return, it will start asking you some questions. Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column. Do not click the Documents tab. Instead, click on Tax Home. Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents". Expand that section and choose the past year you want. If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one. If that's your situation, we can tell you how to troubleshoot for multiple accounts.
