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nwapettywap
New Member

I paid for a Deluxe tax review, not knowing that I could not file 2015's taxes online, but I did enter 2015 information into my deluxe filed transaction, & can't clear it

 
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Critter
Level 15

I paid for a Deluxe tax review, not knowing that I could not file 2015's taxes online, but I did enter 2015 information into my deluxe filed transaction, & can't clear it

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.


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Critter
Level 15

I paid for a Deluxe tax review, not knowing that I could not file 2015's taxes online, but I did enter 2015 information into my deluxe filed transaction, & can't clear it

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.


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