turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

barney107
New Member

I paid $69.99 for TurboTax Advantage Deluxe Order # TAR17xxxxxxxxxx and it states there is no unlock or down loads available. Need to know the problem please

no
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I paid $69.99 for TurboTax Advantage Deluxe Order # TAR17xxxxxxxxxx and it states there is no unlock or down loads available. Need to know the problem please

Did you sign onto your download account with the exact same userID you used for the Advantage account?

Go to this website and sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If there is not a 2017 download showing in your account then you will need to contact TurboTax support for assistance.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies