I opted to pay to file my taxes using a credit card and i have already been charged. How do i get a refund?

[EbonyL122824]

Please see the following FAQ regarding a refund for TurboTax Online products.

https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-gu...

Please use the following link to contact Customer Support for further assistance as we are not able to assist with billing issues over AnswerXchange.

https://support.turbotax.intuit.com/contact/

[ddepestre]

I called and spoke to a representative who, after being on the active call for 20 minutes, told me she was unable to process the refund. I have yet to file, and I am being asked to confirm my identity in order to submit my tax return, but somehow processing a payment before identity verification and actual tax filing submission is acceptable? This is absolutely absurd.