I only have one W-2 how do you file a simple form for free

[VolvoGirl]

Somehow you upgraded to the LIVE expert help feature for higher cost.  How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

[VolvoGirl]

By removing the Live Basic version it should take you back to the Free Edition.

OR There is also The Turbo Tax Free File program which is free for federal and state.  And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE,  etc.

To qualify for the Free File website  you just need to meet one of these 3 things

AGI $36,000 or less

Active duty military with AGI of $69,000 or less

OR qualify for EIC (earned income credit.)

In order to use the Free File program, you have to start it at a special website.  Click on the Orange button I Qualify, Let's get Started

https://freefile.intuit.com/