I need to speak to a live specialist please

[mcampolongo]

A specialist is supposed to call me back number they have is incorrect

[CarissaM]

To speak with a live specialist, please follow the instructions here. 

[graysp]

Please. I filed with turbo tax. I was told I owe the federal and state taxes. When I completed with turbo taxes I was told I will get 1400 from federal and they are still working on state tax....could someone please help explain. 

[RobertB4444]

The recovery rebate credit of $1400 may appear on line 30 of your tax return form 1040.  That was the stimulus payment issued in March of 2021 for $1400.  If you received it in march then it should not be entered on your tax return.  If you did not receive it then that is where the $1400 comes from.

[ASFillie]

Yes I filled my 2020 taxes and my 2022 Taxes. The IRS rejected my Taxes due to not matching the AGI OR PIN I USED IN 2020. I have searched my Computer and have not been able to find the file for the year 2020. I can't remember what my PIN# WAS. I TRIED TO RE-ENTER MY 2020 AGI BUT THAT WAS REJECTED ALSO. I FILLED 2021 TO GET MY STIMULUS MONEY BACK. FOR THE$1400. I DON'T KNOW WHAT TO DO I THOUGHT MAYBE YOUR OFFICE COULD HELP ME. IS THIS TYPE OF HELP AVAILABLE?

[VolvoGirl]

ENTER 0 FOR AGI. The IRS took a long time last year to process 2020 returns so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

[ASFillie]

YES I know that. I did not receive the$1400 in March of 2021. Could you please advise me on how I can get help. I was a customer with your Company. 

[ASFillie]

Please help me recover my 2020 Tax That I filled with your Company. I don't know what else to do. Alice Felts

[VolvoGirl]

I don't understand.  Have you filed 2021?  Was it Accepted?  Check line 30 for the 1400 Recovery Rebate Credit.  Is it there?

To get to the stimulus questions in TurboTax at any time, you can search for stimulus or recovery rebate credit then hit ENTER and there should be a Jump to link

If you are trying to trigger it,

Click on Other Tax Situations at top

Click on Let's get started

Answer some questions then Continue

Then click on Let's keep going

Next screen is for the Third Stimulus, if you qualify

[VolvoGirl]

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@ASFillie  wrote:

Please help me recover my 2020 Tax That I filled with your Company. I don't know what else to do. Alice Felts

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How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2021 for the side menu to open up. Just continue a little ways into 2021.

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript