I need to return the turbotax download. I cannot downloaded. I'll wait to do my taxes in 2017 for the year of 2016. How do I get my money back? Thanks

[xmasbaby0 · Accepted solution]

PRIOR YEAR FORMS FROM IRS

2016

Form 1040  https://www.irs.gov/pub/irs-prior/f1040--2016.pdf

Form 1040 Instructions https://www.irs.gov/pub/irs-prior/i1040gi--2016.pdf

Form 1040A https://www.irs.gov/pub/irs-pdf/f1040a.pdf

Form 1040AInstructions https://www.irs.gov/pub/irs-prior/i1040a--2016.pdf

Form1040EZ https://www.irs.gov/pub/irs-prior/f1040ez--2015.pdf

Form1040EZ Instructions  https://www.irs.gov/pub/irs-pdf/i1040ez.pdf

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

[Critter]

First you cannot use the 2017 program to complete a 2016 return.  Your options to complete a 2016 return are ... use the 2016 downloaded TT program, use a paid preparer  or  get the forms and fill them out manually. 

The return policy is :  

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund (see the Intuit Software End User License Agreement for the fine print, about 2/3 of the way down the page - Section B, Additional Terms and Conditions, point #6).

To submit a refund request online, simply fill out our TurboTax Refund Request Form.