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I need to reactivate my account I used to file last years taxes

 
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5 Replies
JakailaLO
Expert Alumni

I need to reactivate my account I used to file last years taxes

You will need to complete Account Recovery to gain access.  If it is asking for an old and new email address and yours has not changed, put the same email address in each box.  See below on how to complete the recovery:https://ttlc.intuit.com/replies/3300098

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I need to reactivate my account I used to file last years taxes

It says I can keep the same email address but I can not. I have been trying for a week to get my account activated again

I need to reactivate my account I used to file last years taxes

Can I please get some real [Profanity Removed] assistance!

I need to reactivate my account I used to file last years taxes

Just spent the last 4 hours trying to get help. They won't give it. So Im going to HR Block. **bleep**'em!

TiffanyL
Expert Alumni

I need to reactivate my account I used to file last years taxes

To gain access to the account used last year to file taxes, you would need to request an account recovery. I have provided a link below that can assist you with submitting this request:

 

Account Recovery Request for your TurboTax Account

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