I need to purchase the downloadable 2016 premier edition ($99.99) to complete my 2016 return. Can I get credit for the $83 I paid for the 2016 premier online edition?

[VolvoGirl · Accepted solution]

Yes, if you paid for the Online version call in and ask for the program download.  Contact Customer Service M-F 5AM-5PM Pacific time https://support.turbotax.intuit.com/contact/  

[VolvoGirl]

And see, How to finish a prior year online return   <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...>

[rowlandws]

I called customer service today.  They said online is non-refundable, so no credit.