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oneway57
New Member

I need to file 2021.Website assured me I wouldn't be charged until looking it over. They asked for payment info first, then charged me. I bought a cad return, not USA

I didn't know cad meant Canada. How do I return this for USA?
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3 Replies
MinhT1
Expert Alumni

I need to file 2021.Website assured me I wouldn't be charged until looking it over. They asked for payment info first, then charged me. I bought a cad return, not USA

As you did not buy your software from TurboTax, TurboTax cannot issue a refund.

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oneway57
New Member

I need to file 2021.Website assured me I wouldn't be charged until looking it over. They asked for payment info first, then charged me. I bought a cad return, not USA

I did purchase from turbo tax

CatinaT1
Expert Alumni

I need to file 2021.Website assured me I wouldn't be charged until looking it over. They asked for payment info first, then charged me. I bought a cad return, not USA

Here is a link to contact  Turbo Tax Customer Service.

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