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agilbrea
New Member

I need to download my 2016 .tax file. The website tells me "I Need To Pay First". Where do I go to pay? What to I need to Purchase? All I want is my 2016 ".tax" file?

 
3 Replies
AshleyLO
Intuit Alumni

I need to download my 2016 .tax file. The website tells me "I Need To Pay First". Where do I go to pay? What to I need to Purchase? All I want is my 2016 ".tax" file?

Here's how you can gain access to your previous tax file: https://ttlc.intuit.com/replies/7362231

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agilbrea
New Member

I need to download my 2016 .tax file. The website tells me "I Need To Pay First". Where do I go to pay? What to I need to Purchase? All I want is my 2016 ".tax" file?

This doesn't work, I have purchased the 2018 CD/Rom version but 2016 in Online Version.  I don't get ANY of the menu prompts you're referring to.  I waited 1:05 on hold and got to an expert.  Spent an hour with her and she couldn't do it.  Even shared my Browser screen with her.  She just hung up and left me stranded.  Called the phone number again and as I type, it's been 1:30:41 on hold.  This is the MOST disappointing service I have ever had in my entire life.  From any service provider.  Ever.
AshleyLO
Intuit Alumni

I need to download my 2016 .tax file. The website tells me "I Need To Pay First". Where do I go to pay? What to I need to Purchase? All I want is my 2016 ".tax" file?

How did you file in 2016, using TurboTax Desktop or TurboTax Online?
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