You may have more than one TurboTax account registered with the same
email address. Here's how to troubleshoot multiple accounts (User IDs).
To get a list
of your User IDs and recover account access, you can use the tool at the
link below. Try using your phone number first. If you try using your
email address, and you have more than 1 email address, you should run
the tool on each one.
NOTE: Before running the account
recovery tool below, log out of all Intuit accounts including this user
forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new
browser session.
https://myturbotax.intuit.com/account-recovery
If
still no luck after running that on each email address you have, then
run the tool yet again, but this time choose the small blue link that
says "Try something else", and it will look you up by SSN and other parameters.
ALSO Below is some additional information on obtaining a prior year AGI:
https://ttlc.intuit.com/replies/3301618
