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I need help to correct my 2018 state taxes. I paid my fees and still not able to get the service I paid for,.

 
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Level 15

I need help to correct my 2018 state taxes. I paid my fees and still not able to get the service I paid for,.

Your problem today is that you have missed the October 15, filing deadline and now online tax preparation and e-filing are closed for 2018 returns.  You need to download desktop software to a full PC or Mac to finish your returns, which must now be printed signed and mailed.

 

If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**