It seems you can't get live help unless you pay extra. This is something I did in 2016 and was still given incorrect information. And try explaining that to the not live voice on the phone.
@tickedoffone Your username contains profanity--a violation of the terms of service here.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.