I need help filing says it’s rejected from the 2024 AGI number but I’ve entered the correct number still says rejected

[DoninGA]

Try entering a 0 (zero) for the 2024 AGI and e-file the 2025 tax return again.

If this also fails then you will need to print, sign, date and mail your tax return.

See this for printing and mailing a tax return - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[eb-subTropical]

i've seen this before and the answer has always been to snail mail the return.

[dalebunn]

I, too, entered the correct 2024 AGI.  The Federal and the associated State of Kansas submissions are rejected.  I see answers that suggest to enter "0" or snail mail it.  No advice explained what to do about the money that was sent to IRS on my credit card and the Intuit fee for the state submission both being collected again.  Please point me to a more comprehensive answer and settlement.

Thank you.

[email address removed] preparing my son Christopher B taxes. 

[phone number removed]

[dalebunn]

Hello.  Hope you are doing great.  I think I need the help of a human at Intuit to timely fix a programming error by the IRS or Intuit.

I wrote yesterday:

"I, too, entered the correct 2024 AGI.  The Federal and the associated State of Kansas submissions are rejected.  I see answers that suggest to enter "0" for the AGI or snail mail it.  No advice explained what to do about the money that was sent to IRS on my credit card and the Intuit fee for the state submission both being collected again.  Please point me to a more comprehensive answer and settlement."

I haven't seen a response.  To better clarify, I hope, I want to resubmit my son's taxes to IRS and State of Kansas before the 15th, but would like your professional help on how to do it to avoid paying again.  The Intuit turbotax app is directing me to resubmit everything again with duplicate payments instead a necessary human intervention to connect to my earlier credit card payments of $256 to IRS and the $20 to Intuit for the state Kansas electronic filing.

dalebunn

[eb-subTropical]

Hi: I understand your frustration with this. The answer that seems to work every time in my experience is to print out the signed tax return and send it in by snail mail. We have had this problem repeated every year for several years.