I need a manager or customer service representative to contact me directly not an AI chat bot. Why would I pay for another year of services when I can't speak to humans?

Michael-Campion · ‎April 07, 2026

How do I contact someone human regarding a personal income tax notice of assessment?

xmasbaby0

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-audit/turbotax-audit-support/L6AcMoN...

https://intuit.taxaudit.com/audit-defense/help/contact

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/got-cp2000-noti...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

BillM223

Please look at the TurboTax Audit Support Center page. If this is a notice from the IRS, either navigate to the FAQ about these notices (the first paragraph, click on the link), or scroll down to Audit Support Guarantee.

The people with whom you interact here are not AI chatbots, but credentialed tax professionals. However, since we cannot see your private tax information, we can be limited in how to answer your questions.

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I need a manager or customer service representative to contact me directly not an AI chat bot. Why would I pay for another year of services when I can't speak to humans?