I made an account and it made me pay $79.99 dollars, after that it only send me an email with the order info and I havent fill any taxes information. what should I do?

[VolvoGirl]

You probably bought the Desktop program.  Do you have a full Windows or Mac computer to install it on?

How to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

[DoninGA]

If you purchased the TurboTax Deluxe desktop edition for tax year 2019 sign onto your download account with the exact same User ID used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

See this TurboTax support FAQ for downloading a software purchase - https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

A 2019 tax return can only be printed and mailed, it cannot be e-filed.

[brandonfloresd]

Yes, I downloaded the app on Mac but it doesnt run.

[Critter-3]

Is your OS up to the task ? 

Here are the system requirements to install Turbo Tax for MAC…..

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

See this TurboTax support FAQ for the problem:

https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

https://support.apple.com/en-us/HT202491

[DoninGA]

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@brandonfloresd wrote:

Yes, I downloaded the app on Mac but it doesnt run.

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Is your Mac OS meet the minimum requirements for the 2020 TurboTax software - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

If the OS is correct contact TurboTax support for assistance - https://support.turbotax.intuit.com/contact/

Support is open from 5am to 5pm Pacific time, Monday thru Friday 

[brandonfloresd]

i Have the latest available software on my laptop and yet I cannot use the app