I'm using Turbo Tax desktop. Importing documents. Message says documents were imported, but they are not there

[lisa-arndt]

Has anyone else experienced this?

[NicolleR1]

Try these options to fix the issue you are having:

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do.
• Check your firewall and antivirus settings. Make sure they aren't blocking any part of the software. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below:

TurboTax Phone Number

[lisa-arndt]

Thank you for the suggestions!  I tried them but was still having the issue.

I did more research and found something that said my provider may not have opened the portal for downloads yet so I waited a couple of weeks and it worked yesterday!

Thanks for your help and the support phone #