I’m unhappy with the online version and wish to switch back to the desktop version. Can I get a credit from my online purchase against the purchase of a desktop product?

[JohnB5677 · Accepted solution]

No, if you haven't filed in the Online version, you will not be charged anything, so there's nothing to credit.  

You can take the information you have and Switch from TurboTax Online to TurboTax Desktop?

 You can Clear and Start Over to remove your data. 

 Sign into TurboTax.

1. You may have to bring up the additional options on the left sidebar
   1. On the center panel select Personal Info [Continue]
   2. This will bring up additional options on the left sidebar.
2. On the left sidebar at the bottom
3. Select the Switch Products drop down arrow.

[steve41a]

I like your solution better than the one I got from Turbotax Help. I have Deluxe Plus State. It appears Intuit wants to sell an upgrade to desktop to people of purchased the online version. 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/switch-turbotax-on...

[steve41a]

I like your solution better than the one I got from Turbotax Help. I have Deluxe Plus State. It appears Intuit wants to sell an upgrade to desktop to people who purchased the online version. 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/switch-turbotax-on...

[Guyle]

Hi folks love the product, but I wanted to try online version in case I was away from home, I did that and learned that online only allows one return per account.  So I needed to revert back to my desktop version, Found this related thread, but did not see the details on how to really do that.  It really is simple (for me) and wanted to share here for future reference by others (and I could not find same info anywhere else).  I had not started a new return via online yet.  I am an advanced user and typically complete 2 or 3 family returns each year.

My downloaded desktop (win11) version was still available, I closed all of my confusing? "online" windows and opened my TT desktop icon, a popup asked if I wanted to transfer to "online", I said no, and ticked the "do not show me this again".   Old and in progress returns were there to greet me!  Help agent said no worries about any residual "online" fingerprints.