I'm trying to switch from basic to free. But when I click on the left side icon I dont see tools anywhere. And cant clear my acct to reset and start over.

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If you are using the mobile app, the process for clearing and starting over is different.

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You are in LIVEA Basic. How to remove Turbo Tax Live. There are 2 ways depending on how you got into LIVE.
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

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